Mariamz

Posts Tagged ‘customer services

within five years social media will be the number two way to engage with customers (after face-to-face personal interaction). That’s a step in the right direction, but why wait five years? The internet will have changed all over again by then, and business is in danger of being left behind.

Richard Branson, via Global IBM CEO Study

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If there’s no way for your staff to easily send the criticism up the hierarchy, it dies before it reaches someone who can do something about it

Seth Godin


This blog is about utilizing and optimizing the social web for business, pleasure and social change

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