Mariamz

Some perspective from Dell: business opportunities and social media

Posted on: August 13, 2011

Four key points from this Dell presentation (by Richard Binhammer) on Business Opportunities and Social Media. Full deck below…

  1. Control is not as successful as influence
  2. Customers in need are critical opportunities
  3. Dell is using Chatter to increase cross-departmental team collaboration: a hybrid of Twitter, Facebook, Sina, Ren-Ren, Orkut
  4. For social media business value look across the entire customer lifecycle – it can be used everywhere
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